Wendy Welser

Director, Customer Service Technical & Performance Group
Veolia North America

Wendy Welser has been the Director, Customer Service at Veolia North America since 2012. Wendy is responsible for leading the contact center, customer service, and billing functions for both PPS (Peer Performance Solutions) consulting efforts, as well as when establishing and transitioning customer service departments at newly acquired projects. Her focus is on troubleshooting customer service-related issues and continuous process improvement.

Wendy evaluates, recommends and facilitates optimization and improvement measures in the contact center, customer service, and billing functions of Veolia North America projects and participates in vendor evaluations to identify best solutions. She also partners with the Business Development function to help build the Veolia North America customer service offering.

9:10 AM FIRESIDE CHAT: Company Culture: Drive Candidates to your Company and Keep Employees Engaged

Company culture is one of the most important factors candidates consider about a potential employer. If the organization’s atmosphere, values and aims don’t align with

their own, there is little chance that they would choose to join a business. Find out how culture drives people to want to work at a company and keeps existing employees

engaged. In this fireside chat, find out how to create a culture that attracts and retains amazing talent while delivering world-class service.

• Understand the life strategies and needs of your team

• Set up an environment for employees to thrive and provide leadership development

• Embrace rapid growth and global expansion

• Develop a comprehensive training platform and e-learning modules

Check out the incredible speaker line-up to see who will be joining Wendy.

Download The Latest Agenda