Director - Contact Center
CFE Federal Credit Union
CFE Federal Credit Union is a not-for-profit financial cooperative with over 500 employees and 160,000 clients. Headquartered in Lake Mary, Florida, CFE’s Operations Center is the hub for all employees who support the retail banking operation, including accounting, HR, legal, regulatory compliance, collections, contact center, IT department, marketing, community relations, facilities, and the executive team.
The organization is going through an exciting time with a new CEO and a transformative focus on “continuous improvement”. Discover how the L&D team oversees all organizational leadership and talent development from the first day of onboarding and orientation all the way through succession planning and off-boarding. Learn how they are exploring new paths to make business easier and leveraging new tools to get “out of the box” with L&D. Our tour will include visits to: podcast studio, community room, conference rooms, computer lab stations, on-site gym, skills training rooms, and rooms that mimic teller stations.