Allen LainezDirector of Airport Training
Allen is a Master in Business Administration with emphasis in Technology and Process Improvement with over 19 years of Airports/Airlines experience in the following airports processes: Onboard Services, Cabin Services, Ground Handling Operations & Ground Support Equipment, Passenger Services, Process Improvement, Quality Assurance, SMS, Training Delivery and Instructional Design. He has been with Copa Airlines for almost 18 years leading various areas: such as Onboard Services & Catering, Inflight Services, Ground Operations, Process Improvement, Human Resources, Training & Service Excellence. His main achievements relate to leading various negotiations and Union Contracts, implementation of different cost savings, process improvement, leader development and restructuring initiatives. One of his current main projects is to train over 4000 employees with our new Customer Service System. His greatest passion is to teach and form new airports supervisors and managers to become excellent airports leaders. One of his latest achievements is the administration of the Airport Leadership Training and Mentoring Program that will be presented during this conference.