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Driving Engagement through a Focus on Career Development

Driving Engagement through a Focus on Career Development

Presentation by Michelle Thompson, Vice President of Learning and Development, Capital Group. The past 3 engagement surveys at Capital Group delivered a clear message that our associates felt we could improve our support of their careers and their development. After detailed analysis, Capital Group established an enterprise philosophy and focused on upskilling our leaders and empowering our associates. This session will outline the journey and provide broad ranging solutions designed to address our associate’s needs.

  • Leverage feedback and engagement surveys to identify associate desires related to career development opportunities
  • Maximize the focus on career development through a consistent philosophy, experience-building activities, new resources/tools, and training sessions
  • Implement holistic solutions focused on upskilling leaders, empowering associates, driving consistent messaging and enhancing processes



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