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November 27 - 30, 2018
B Resort & Spa, Lake Buena Vista, FL

Main Conference Day 2 11/29/2018

7:45 am - 8:30 am COFFEE & REGISTRATION

8:30 am - 8:40 am CLN OPENING REMARKS

8:40 am - 9:30 am CHAIRPERSON’S OPENING DAY TWO

8:50 am - 9:30 am ADDRESSING CULTURAL INVISIBILITY DRIVES OUTCOMES THAT MATTER

Mike Pino, Ph.D. - Global Learning Partner, Cognizant Digital Business
Digital transformation requires collective knowledge work. The emerging neuroscience behind effective collective intelligence has been applied
to diversity measures and inclusive leadership approaches. Though these efforts help reduce feeling like an outsider – whether based on language, culture, race, or
personality type – these efforts have been slow to yield results , often resulting in regrettable attrition.
Some organizations have discovered a new way forward: connecting individually-focused L&D efforts to these D&I efforts. Developing interpersonal, “power” skills,
helps employees overcome the feeling of invisibility, finding ways to stand out and be noticed. The organizational benefits are likewise improved when individual
employees overcome the feeling of invisibility so that they contribute and be a valuable resource in an organization and with teams. We’ll cover the what and the how in
this session, making it easier to learn what’s working.
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Mike Pino, Ph.D.

Global Learning Partner
Cognizant Digital Business

9:30 am - 10:10 am Closing The Skills Gap 2018 – Research Study

Jeremy Walsh - Senior Vice President of Enterprise Solutions, The Learning House Inc.
There is a recognizable skills gap in the American workforce, and employers are feeling the burden. While many companies are struggling to fill open positions, the
Closing the Skills Gap study seeks to understand where employers are seeing the biggest gaps, identify potential solutions for closing those gaps and discover how
partnerships with educators might help.
This new report, developed by The Learning House, Inc. and Future Workplace, surveyed 600 U.S. human resources leaders to understand their thoughts on the
workforce readiness of recent college graduates, the existing skills gap and effective ways of developing current employees.
In this report, you’ll discover:
• Employers’ thoughts on college grad preparedness for the working world
• Challenges companies face with closing the skills gap
• The most in-demand skills
• Potential solutions for addressing the skills gap
• How companies are investing in upskilling and reskilling current employees
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Jeremy Walsh

Senior Vice President of Enterprise Solutions
The Learning House Inc.

Based on Schawbel’s keynote, emerging leaders will respond to the findings from Back to Human and share their perspectives on topics such as the employee experience,
shared learning and the future of work.
• Find out first-hand what the next generations of leaders want when it comes to learning and development.
• Hear about the hiring, retention and engagement challenges and opportunities they face.
• Listen to the workplace trends that are affecting their job the most and what they are doing to manage them.
• Learn about the corporate programs they find most useful in achieving their goals.
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Dan Schawbel

Partner and Research Director at Future Workplace; New York Times bestselling author
Future Workplace

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Andrew Miele

Director of Development, Americas
Four Seasons Hotel and Resorts

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Sam Howe

Director, Network New Business,
MSL Group

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Dan Schawbel

Partner and Research Director at Future Workplace; New York Times bestselling author
Future Workplace

IDG 1

11:30 am - 12:55 pm IDG 1: Designing the User Experience with Personalization in Mind
• Explore a range of custom and
sourced solutions to foster userexperience
design [UXD] and
customization
• Ensure engagement, customer
satisfaction, and enhanced learner
outcomes
• Uncover how tech content can create
a better user experience in a digital
learning environment

IDG 2

11:30 am - 12:55 pm IDG 2: Link Engagement to a Digital Learning Strategy
• Conduct a needs assessment in
your organization to identify how
employees prefer to learn
• Leverage digital learning solutions to
cater to diverse learning needs
• Use online learning solutions to
measure learning success

IDG 3

11:30 am - 12:55 pm IDG 3: Align L&D with the C Suite and Execute the Corporate Mission
Mark Lewis - Head of Training – Logistics, Andeavor
• Implement a measurement and
reporting strategy
• Develop a standardized instructional
design process
• Focus on performance based learning
solutions
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Mark Lewis

Head of Training – Logistics
Andeavor

IDG 4

11:30 am - 12:55 pm IDG 4: Learning Trends to Boost Retention in the War for Talent
Susan Hanold, PhD - Vice President, Talent Strategy, ADP
• Build a strategy for inspiring long-term
loyalty from your employees
• Understand how digital learning
trends can positively influence your
organization’s culture
• Create a plan to reduce turnover in a
job hopper market
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Susan Hanold, PhD

Vice President, Talent Strategy
ADP

IDG 5

11:30 am - 12:55 pm IDG 5: Master the Art of Storytelling with Analytics
• Navigate the array of analytics
solutions available for learning
organizations, from data
visualization tools to xAPI
• Guidelines for creating highimpact
presentations and reports
• Communication methods
on relaying the story to key
stakeholders

IDG 6

11:30 am - 12:55 pm IDG 6: Harness Virtual Work Solutions for a Hyperconnected Workforce
• Outline the benefits of nextgen
messaging and corporate
messaging platforms in the
workplace
• Examine how technologies are
reinventing the digital experience
and communication at work
• Identify and create use cases for
their place in L&D

IDG 7

11:30 am - 12:55 pm IDG 7: How to Become an EI Leader
• Why Emotional Intelligence [EI] is one
of the most fundamental leadership
qualities in today’s workplace
• Techniques on enhancing selfawareness,
regulation, and how
to become a more effective
communicator in the workplace
• Strategies on managing burnout and
challenging areas for employees

IDG 8

11:30 am - 12:55 pm IDG 8: Leadership Strategies for Emerging Leaders
Anna Koulas - Executive Director of Corporate Relations, Drexel LeBow College of Business.
• Understand the important
difference between leading
millennials and managing them
• Shift from a top down
management style to collaborative
inspiration
• Emphasize personal development
and training
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Anna Koulas

Executive Director of Corporate Relations
Drexel LeBow College of Business.

12:55 pm - 1:55 pm Networking Lunch

PEOPLE & CULTURE

1:55 pm - 2:35 pm Setting up a Virtual Corporate University in a Decentralized Environment
• Provide standardized L&D and career development
for partners across the global
• Establish governance, manage change and focus
on internal marketing strategies
• Get new employees set up for global onboarding
success so that they hit the ground running from
day one

LEARNING ANALYTICS

1:55 pm - 2:35 pm Create a Digital Learning EcoSystem and Generate Stronger Analytics
Tobias Washington - Director of Learning Experiences Design and Technology, Christus Health
• Create a digital ecosystem that allows different
technologies to work together to improve user
experience and generate better data on the back
end
• Use the data to create personas and help improve
L&D efforts
• Collect data and leverage analytics to tell the story
of how L&D contributes to the bottom line
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Tobias Washington

Director of Learning Experiences Design and Technology
Christus Health

EXECUTIVE LEARNING LAB

1:55 pm - 2:35 pm The New Eco System: Build Vendor Partnerships to Anticipate Needs
• Discuss top of mind challenges for L&D organizations
as we’re being stressed into a future state
• Strategize how the way we work is shifting as we
engage with: microlearning, digital learning, design
learning and explore Intelligent Learning
• Build an eco system of players to help you
anticipate needs and distribute them in the way the
organization understands

PEOPLE & CULTURE

2:35 pm - 3:15 pm GO BEYOND THE BUZZ: Explore the Role of the Chief Culture Officer
Kevin Gober - Sr. Director of Employee & Guest Experience, Atlanta Hawks and State Farm Arena
• Tips on translating culture in business terms
• Highlight the importance of building and sustaining a
workplace culture, especially at a time when culture is
linked to a strong employee brand and retention
• How to build a role in your organization, and how
this work can complement L&D
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Kevin Gober

Sr. Director of Employee & Guest Experience
Atlanta Hawks and State Farm Arena

LEARNING ANALYTICS

2:35 pm - 3:15 pm Create a L&D Center of Excellence [CoE] for Maximum Impact
• Identify KPIs and redesign processes and metrics
to ensure business priorities are met
• Define key strategies for creating a CoE
• Examine the holistic components of each
stakeholder [i.e., learner, instructional designer,
trainer, and L&D leader] to create a learner-centric
organization with a clear ROI

EXECUTIVE LEARNING LAB

2:35 pm - 3:15 pm Using L&D as a Key To Tie Strategy to the Business
Deborah Wilson - Global Head Learning and Development, Wunderman
• Combining skill building and knowledge awareness
• Gaining CEO commitment to prioritize learning and
development
• Positioning the L&D team as a strategic partner
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Deborah Wilson

Global Head Learning and Development
Wunderman

PEOPLE & CULTURE

3:15 pm - 3:55 pm Into the Future: Redefine Learning and Development
Armando Lourenzo - Chief Learning Officer, Ernst & Young Brazil
• Establish your corporate university as a
“corporate commons” for leaders and crossfunctional
teams to work together
• Integrate Corporate university with Knowledge
Management and Development by experience
• Cater to global teams through blended
learning, incorporating elements of in-person,
virtual instructor- led training [VILT], MOOCs,
Ecosystem, Virtual Reality (3D), Intelligence
Artificial and Micro learning
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Armando Lourenzo

Chief Learning Officer
Ernst & Young Brazil

LEARNING ANALYTICS

3:15 pm - 3:55 pm Fake or Facts?: Using Data as Evidence for Learning's Impact
Kevin M. Yates - Manager, Learning Systems, McDonald's
• Use facts, evidence and data as proof for the
impact of training, learning and professional
development
• Activate the strategy for using data as a factbased
evidence for forecasting performance
outcomes and business results.
• Collect data and facts that support the story
you want to tell about learning's effectiveness
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Kevin M. Yates

Manager, Learning Systems
McDonald's

EXECUTIVE LEARNING LAB

3:15 pm - 3:55 pm Move from Transactional to Strategic People Development
Tony Bridwell - Chief People Officer, Ryan
• Recognize the transactional components of people
development, and invest in automated processes
to allow more time for strategic solutions
• Uncover the role of the Chief People Officer [CPO]
as a departure from the CHRO and how to be an
effective leader
• Build an employee value proposition to draw the
desired talent into the organization
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Tony Bridwell

Chief People Officer
Ryan

3:55 pm - 4:50 pm NETWORKING BREAK AND DEMO DRIVE BOOK SIGNING

Brandon Carson - Head of Learning, Delta Air Lines
Brandon Carson
Head of Learning
Delta Air Lines
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Brandon Carson

Head of Learning
Delta Air Lines

4:50 pm - 5:30 pm KEYNOTE: Welcome to the Age of Immediacy: Meet the Needs of the Business at the Speed of the Business

Brandon Carson - Head of Learning, Delta Air Lines
We're in a new era of learning, one in which learners expect information to be available anywhere and anytime. How do you make sure your learning experiences keep up with
the pace of workplace transformation? In this keynote, learning strategist Brandon Carson will share how five edge technologies (augmented reality and virtual reality, the cloud,
mobile, big data, and the Internet of Everything) are transforming the modern workplace, requiring new learning methods to empower the modern worker.
• What will the workforce you support look like in the next several years?
• How will you provide in-the-moment learning for the streaming economy the cloud has introduced?
• How will you use the emerging practice of data science to provide evidence of training's value to the organization?
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Brandon Carson

Head of Learning
Delta Air Lines

5:30 pm - 6:10 pm KEYNOTE: Shaping the Future of Work

Daniel Lovely - Former CLO, AIG
The world as we know it is changing dramatically. Our distinguished keynote will lead an interactive session focused on the huge shift in business operations and leading talent.
As HR leaders, we must ensure that we and our organizations:
• Radically reimagine the world of work
• Develop new work processes and roles
• Commit to the responsible and ethical use of technology
• Connect and extract intelligence from all data available
• Instill continuous life-long learning for all
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Daniel Lovely

Former CLO
AIG

6:10 pm - 6:15 pm CHAIRMAN’S CLOSING REMARKS

6:15 pm - 7:15 pm DAY 2 RECEPTION